Plain version first: everything in the shop is printed to order, one at a time, after you buy it. That means we cannot take something back because it is the wrong size or you changed your mind. If it turns up damaged, misprinted or wrong, we make it right. The detail is below.
Damaged, misprinted or wrong
Email info@dadsquad.org within 30 days of receiving it, with your order number and a photo of the problem. We will send a replacement at no cost, or refund you if you would rather. You do not need to ship anything back.
Lost in the mail
If tracking has stalled and your order has not shown up within two weeks of the estimated delivery date, email us and we will send another one. Please check the shipping address when you order. If a package comes back to us because the address was wrong, we can send it again once you cover the new postage.
Wrong size or changed your mind
Because each item is made when you order it, we cannot refund or exchange for size or preference. Check the size chart on the product page before you order, and email us first if you are not sure.
Cancelling an order
Orders go to the printer quickly. Email us right away and we will cancel it if it has not gone to print yet.
Refunds
Refunds go back to the card you paid with, usually within five to ten business days of us approving them.
Questions
Email info@dadsquad.org with your order number and we will sort it out.